Content Guidelines

Unlockable is used to sell things people made: templates, guides, presets, footage, workflows, courses, photos. Almost everything people upload is fine. These guidelines set out the small part that is not, and what happens when something crosses the line.

DRAFT — pending review by our lawyers. It describes how moderation actually works today. The appeals process and the timescales marked for confirmation need a lawyer's review, and in some jurisdictions the rules on adult content differ.

The short version

• Sell what you made, or what you have the right to sell.
• Do not sell anything illegal, anything that is not yours to sell, or anything designed to harm someone's computer.
• Uploads are screened automatically, and a person reviews anything flagged.
• If we remove something, we will tell you why, and you can ask us to look again.

What is allowed

Anything you have the right to distribute, in any file format. There is no list of permitted types — a PDF, a spreadsheet, a zip of templates, a workflow file, source code, audio, video, an ebook.

Adult content is permitted for verified creators, subject to the rules below and to the requirements of our payment processors. [THE SPECIFIC AGE-VERIFICATION AND LABELLING REQUIREMENTS FOR ADULT CONTENT MUST BE CONFIRMED BY A LAWYER.]

What is not allowed

1. Content you do not have the rights to

This is the most common problem, and usually an honest mistake.

• Someone else's photographs, video or music
• Someone else's template, course or guide, copied or lightly edited
• A film, album or book you did not make
• Anything containing a person's image used without their permission, where permission is needed
• Trademarks and logos used in a way that suggests endorsement

If you bought a licence to use something, check whether that licence allows you to resell it. Most do not.

2. Anything involving the sexual exploitation of minors

Strictly prohibited, with no exceptions and no appeals. We report it to the relevant authorities, including the National Center for Missing & Exploited Children and its international partners, and we preserve the associated account data for them.

3. Non-consensual intimate content

Including intimate images of a person shared without their consent, and any content generated to depict a real, identifiable person in a sexual manner without their consent. This includes AI-generated content.

4. Content that is illegal in itself

• Material that incites violence or terrorism
• Content that sexualises violence
• Instructions for making weapons, explosives or illegal drugs
• Stolen data, credentials or personal information
• Anything that infringes a court order

5. Malware and harmful files

• Viruses, trojans, ransomware or spyware
• Files designed to gain unauthorised access to a system
• Files whose purpose is to damage someone's device or data
• Deceptive files: something that presents itself as one thing and is another

6. Fraud and deception

• Selling something that does not exist
• Claiming an affiliation, qualification or endorsement you do not have
• Selling access to a service you cannot deliver
• Selling on behalf of someone else without their authority

7. Content designed to evade these rules

Including splitting prohibited content across files, or re-uploading content that has already been removed.

How moderation works

Every upload is screened automatically. The file is scored across categories including nudity, violence, hate speech, brand risk and illegal content, and anything above a threshold is sent to a person for review.

A person reviews it. Depending on what they find, the content is either cleared, the seller is asked to change something, or the content is removed and the account is actioned.

We also act on reports from anyone — sellers, buyers, or the public — and on notices from rights holders.

If your content is removed

We will tell you what was removed and, where we can, why. If you think we got it wrong, reply to that message or write to support@unlockable.org and a person will look at it again.

[THE APPEALS PROCESS, INCLUDING TIMESCALES AND WHETHER A SECOND REVIEWER IS INVOLVED, TO BE CONFIRMED.]

Removing content does not automatically close an account. Repeated or serious breaches do.

If you want to report something

Write to support@unlockable.org with the link. If you are reporting copyright infringement, tell us:

• What the work is, and that you own it or act for the owner
• The exact URL on Unlockable
• Your contact details
• A statement that you believe the use is not authorised

We may remove the content while we look into it, and we will tell the seller that a report has been made. If you are the seller, you will have the chance to respond.

Consequences

Depending on the seriousness, we may:

• Remove the content
• Ask you to change a description or a file
• Warn you
• Suspend your account while we investigate
• Close your account permanently, and withhold any balance where the law requires it

For content involving the sexual exploitation of minors, we close the account and report it to the authorities. There is no appeal.